Shipping policy
Last updated: August 2026
We want your FOLIA to arrive safely, promptly and exactly as it left us.
This Shipping Policy applies to orders placed directly through the FOLIA website.
Where We Deliver
FOLIA currently delivers within South Australia only, subject to applicable liquor licensing and delivery restrictions.
We cannot deliver alcohol to locations where delivery is prohibited by law or where our licence does not permit us to supply.
Some remote or restricted locations may not be available for delivery.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
"Free shipping applies to orders over $110."
From time to time, we may offer promotional or discounted shipping.
Processing Orders
We aim to dispatch orders within 2 business days after your order has been confirmed and payment received.
Orders placed on weekends or South Australian public holidays will generally be processed from the next business day.
During launches, promotions, Christmas and other busy periods, dispatch may take a little longer.
Estimated Delivery Times
Once dispatched, estimated delivery times within South Australia will depend on the delivery location and delivery provider. Any estimated timeframe available for your order will be provided during checkout or following dispatch.
These timeframes are estimates rather than guaranteed delivery dates.
Weather, public holidays, carrier delays and other circumstances outside our reasonable control may affect delivery times.
Alcohol Delivery Requirements
FOLIA contains alcohol and must not be supplied to anyone under 18 years of age.
By placing an order, you confirm that you are at least 18 years old and that any person nominated to receive the delivery is also at least 18.
Proof of age may be required when your order is delivered.
Where required by law, the delivery provider may request identification, obtain a declaration confirming the recipient is 18 or over, or record information relating to age verification.
A delivery may be refused if the delivery person is not satisfied that the recipient meets the applicable age requirements.
Authority to Leave
Where available and legally permitted, you may be able to provide instructions for an order to be left unattended.
Any authority-to-leave request remains subject to applicable liquor laws, our licence conditions and the requirements of our delivery provider.
We or our delivery provider may decline to leave an order unattended where doing so would be unlawful or inappropriate.
Incorrect Delivery Details
Please check your delivery address carefully before submitting your order.
If you realise you have provided incorrect details, contact us at drinkfolia.aus@gmail.com as soon as possible.
If your order has not yet been dispatched, we'll do our best to correct the details.
Once an order has been dispatched, we may not be able to redirect it. Additional delivery costs resulting from incorrect information supplied by the customer may be payable by the customer, where permitted by law.
Tracking
Where tracking is available, tracking information will be sent to the email address or mobile number supplied with your order.
Damaged Deliveries
Occasionally cans or cartons have a rougher journey than intended.
If your order arrives damaged, leaking or otherwise not in acceptable condition, please contact us at drinkfolia.aus@gmail.com as soon as reasonably possible.
Please include:
- your order number;
- your name;
- a description of the issue; and
- photographs of the damaged product and packaging where possible.
We will assess the issue and arrange an appropriate remedy in accordance with our Returns & Refunds Policy and Australian Consumer Law.
Missing or Lost Orders
If your tracking shows your order as delivered but you cannot locate it, or your order appears to have been lost in transit, please contact us at drinkfolia.aus@gmail.com.
We'll investigate the delivery with the relevant carrier and work with you to resolve the issue.
Questions?
For shipping questions, contact:
FOLIA
DRINK FOLIA
ABN: 57 383 022 335
Liquor Licence Number: 57625712
Email: drinkfolia.aus@gmail.com
