Refund policy
Last updated: August 2026
We want every FOLIA order to arrive as it should.
This policy explains how we handle returns, replacements and refunds for products purchased directly from FOLIA.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Change of Mind
Because FOLIA is a consumable alcoholic beverage, we generally do not accept returns or provide refunds for change of mind, including where you:
- decide you no longer want the product;
- order the wrong flavour or quantity;
- do not like the taste of the product; or
- no longer require the order.
This does not affect your rights where there is a problem with the product or we have failed to meet a consumer guarantee.
Damaged Products
If your order arrives damaged, leaking or otherwise compromised during delivery, please contact us at drinkfolia.aus@gmail.com as soon as reasonably possible.
Please provide:
- your name;
- order number;
- a brief description of the problem; and
- photographs of the affected products and packaging where reasonably possible.
Depending on the circumstances, we may offer a replacement, refund or another appropriate remedy.
Incorrect Orders
If we've sent you the wrong product or your order is missing an item, please contact us at drinkfolia.aus@gmail.com.
We'll arrange to correct the order at no additional cost to you.
Faulty or Defective Products
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product is faulty, unsafe, not of acceptable quality or does not match the description provided, you may be entitled to a remedy.
Depending on the nature of the problem and your rights under Australian Consumer Law, this may include:
- replacement;
- refund; or
- another appropriate remedy.
Proof of Purchase
We may ask you to provide reasonable proof of purchase when making a claim.
This may include your:
- FOLIA order confirmation;
- order number;
- receipt; or
- other evidence showing that the product was purchased directly from us.
Returning Alcohol
Please do not send products back to us without contacting us first.
Depending on the circumstances, returning an alcoholic beverage may not be necessary.
If a return is required, we'll provide instructions about where and how the product should be returned.
Where the product has a major problem or we are otherwise responsible for return costs under Australian Consumer Law, we will meet the applicable reasonable return costs.
Refunds
Where a refund is approved, it will generally be returned to the original payment method used for the purchase.
Please allow reasonable processing time for the refund to appear in your account. Processing times can vary depending on your bank or payment provider.
Where only part of an order is affected, the refund may relate only to the affected product or products unless Australian Consumer Law requires otherwise.
Products Purchased From a Retailer or Venue
If you purchased FOLIA from a bottle shop, retailer, venue or other third-party seller rather than directly from us, please contact the business you purchased it from in the first instance.
Your rights under Australian Consumer Law may still apply.
If there appears to be a product quality or manufacturing issue, you're also welcome to contact us so we can investigate.
Cancelling an Order
If you need to cancel an order, contact us at drinkfolia.aus@gmail.com as quickly as possible.
If the order has not yet been processed or dispatched, we may be able to cancel it and issue a refund.
Once an order has been dispatched, cancellation may no longer be possible.
This does not affect any rights you may have under Australian Consumer Law.
Contact Us
For returns, refunds or product concerns, contact:
FOLIA
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at drinkfolia.aus@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at drinkfolia.aus@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at drinkfolia.aus@gmail.com.
DRINK FOLIA
ABN: 57 383 022 335
Liquor Licence Number: 57625712
Email: drinkfolia.aus@gmail.com
